Here are some common questions customers have about our products, services, and use of our website. If your cannot find and answer to your question here or anywhere else on the site, please visit the contact page to send us a detailed inquiry. Thank you.
How much is shipping?
Shipping costs will vary depending on location and items purchased. However, all orders over 49.99 CAD will result in free shipping within Canada and the USA only.
What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- vibrators and dildos
- douche/enema kits
- anal toys, beads and plugs
- cock and ball devices, cock rings and cock sleeves
- gags and ropes
- lingerie and men’s wear
Lubes, massage oils, condoms, and body paints are also not returnable.
What if an item is defective?
If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please click here to contact us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please state the following information, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Does Route Sixty-Nine have a physical brick and mortar store I can visit?
No. We are an e-commerce business. All items are shipped directly from our warehouse. We are not open to the public.
Do you accept orders over the phone?
All orders must be placed online. We can not place an order over the phone.
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