What is your return policy?
Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to:
- vibrators and dildos
- douche/enema kits
- anal toys, beads and plugs
- cock and ball devices, cock rings and cock sleeves
- gags and ropes
- lingerie and men’s wear
Lubes, massage oils, condoms, and body paints are also not returnable.
How much is shipping?
Shipping costs will vary depending on location and items purchased. However, all orders over 49.99 CAD will result in free shipping within Canada and the USA only.
Do you offer discreet shipping and billing?
Yes, we only do discreet shipping. Discreet shipping is important to many of us. The shipping label will read RTSN Co. Your credit card or Paypal account will be charged under the name RTSN Co. as well
Can I cancel my order?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.